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Sugar Serve
by UiPath
0
Integration Service Connector
0
Summary
Summary
Overview
Overview
Sugar Serve is designed to streamline customer support processes with the help of automation. With its integrated and optimized console experience, agents have everything they need to efficiently work on support cases right at their fingertips.
To get started with Sugar Serve, you can visit the Sugar Serve authentication page and learn how to establish a connection with your Sugar Serve instance. Once connected, you can automate critical tasks such as managing service level agreements (SLAs), issue prioritization, self-service help documentation, and analytics.
The Sugar Serve connector also supports events via polling, allowing you to stay up-to-date with all the latest developments. To learn more about the events supported by the Sugar Serve connector, you can visit the Sugar Serve events page.
Furthermore, you can utilize the connection to enable Sugar Serve activities in UiPath Studio and create automations that interact with your Sugar Serve data. These activities enable you to perform create, read, update, and delete operations on your Sugar Serve objects.
For additional information about the Sugar API, you can refer to the SugarCRM support platform's provider documentation.
Features
Features
With Sugar Serve, agents have access to an integrated console that provides all the information they need to work on a support case efficiently.
This console experience is optimized for ease of use and efficiency, enabling agents to:
- quickly access relevant information about a customer's history.
- previous support cases, and other relevant details.
- automate certain tasks, such as routing tickets to the appropriate team member or providing customers with automated responses to common issues.
Technical
Updated
Sep 6, 2023Tags
ticket
support
incident
IT
Task
case
customer
sugar serve
Help Desk
response
Application
Sugar Serve
Support
Link: https://www.uipath.com/company/contact-us/contact-technical-supportUiPath Standard Support, see your Service Agreement.
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