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Sugar Serve

Sugar Serve

by UiPath

0

Integration Service Connector

0

Summary

Summary


Overview

Overview

Sugar Serve is designed to streamline customer support processes with the help of automation. With its integrated and optimized console experience, agents have everything they need to efficiently work on support cases right at their fingertips.

To get started with Sugar Serve, you can visit the Sugar Serve authentication page and learn how to establish a connection with your Sugar Serve instance. Once connected, you can automate critical tasks such as managing service level agreements (SLAs), issue prioritization, self-service help documentation, and analytics.

The Sugar Serve connector also supports events via polling, allowing you to stay up-to-date with all the latest developments. To learn more about the events supported by the Sugar Serve connector, you can visit the Sugar Serve events page.

Furthermore, you can utilize the connection to enable Sugar Serve activities in UiPath Studio and create automations that interact with your Sugar Serve data. These activities enable you to perform create, read, update, and delete operations on your Sugar Serve objects.

For additional information about the Sugar API, you can refer to the SugarCRM support platform's provider documentation.

Features

Features

With Sugar Serve, agents have access to an integrated console that provides all the information they need to work on a support case efficiently.
This console experience is optimized for ease of use and efficiency, enabling agents to:
  • quickly access relevant information about a customer's history.
  • previous support cases, and other relevant details.
  • automate certain tasks, such as routing tickets to the appropriate team member or providing customers with automated responses to common issues.

Publisher

UiPath

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Trusted Source

License & Privacy

License Agreement

Privacy Terms

Technical

Updated

Sep 6, 2023

Tags

ticket
support
incident
IT
Task
case
customer
sugar serve
Help Desk
response

Application

Sugar Serve

Support

Link: https://www.uipath.com/company/contact-us/contact-technical-support

UiPath Standard Support, see your Service Agreement.

Resources

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