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SurveySparrow
by SurveySparrow Inc.
0
Integration Service Connector
<100
Summary
Summary
SurveySparrow is a leading Voice of the Customer (VOC) platform that captures feedback, providing real-time insights and AI-powered tools needed to elevate your customer experience.
Overview
Overview
At SurveySparrow, we are all about providing you with the tools you need to listen to your customers and improve their experience. Our platform captures feedback in real-time, whether it's direct or indirect, and uses AI-powered tools to give you valuable insights that will help your business grow.
With CogniVue, our sentiment analysis tool, we help turn unstructured feedback into actionable insights. We also make it easier for you to collect feedback through SMS, email, and WhatsApp, making it simple and convenient for your customers to share their thoughts. Our conversational surveys are proven to increase response rates by 40%, so you can get the feedback you need to improve your business.
With AI Wings, our suite of AI-powered tools, we make it easy for you to create amazing customer experiences, from designing surveys to managing reviews. We also help you build trust and grow your reputation with our reputation management platform. Managing responses across multiple locations and review platforms is a breeze with our platform. And when it comes to addressing customer queries, our ticketing system makes it quick and easy to recover from any issues and close the feedback loop.
Plus, our platform seamlessly integrates with over 2000 different platforms, including CRMs and automation tools, so you can streamline your processes and save time. With SurveySparrow, your business workflows will remain uninterrupted, so you can focus on delivering a fantastic customer experience every time.
Features
Features
Using SurveySparrow as a connector in UiPath:
- Users can trigger surveys by email, SMS, WhatsApp when certain events occur in other platforms. (eg., when a contact is created in ActiveCampaign, trigger surveys to their email/SMS/WhatsApp from SurveySparrow)
- Users can create contacts in SurveySparrow when certain events occur in other platforms (e.g., create a contact in SurveySparrow whenever a lead is generated in a CRM platform)
Technical
Version
1.5.0Updated
December 17, 2024Certification
Silver Certified
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