MarketplaceStudioSolutionCX Productivity Kit

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CX Productivity Kit

CX Productivity Kit

Preview

by Internal Labs

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Summary

Summary

The CX Productivity Kit enables deployment of the CX Companion, a unifying surface that provides intelligent automations, customer 360 data, and other agent-assist tools for customer reps.

Overview

Overview

The UiPath CX Productivity Kit delivers customer rep productivity through the UiPath CX Companion. The CX Companion provides launching next best AI-enabled automations, displays multi-system customer insights, and pushes real time notifications from automations. Being integral to the rep's existing desktop environment gives the Companion call/case context.

The Companion is designed to vastly simplify the operations of the customer/support rep and reduce training time, thereby improving customer satisfaction through efficient and intelligent automation.

Note: The kit is currently in Preview. Join our Insider's Program.

Features

Features

  • Supports various form factors: embedded in agent desktops, standalone floating sidebar, or an overlay in Salesforce Service Cloud
  • Supports seamless CCaaS integration with Amazon Connect, and configurable to support other CCaaS platforms
  • Enables easy context passing from host/IVR system
  • Retrieves enterprise-wide customer context: customizable context gathering from heterogenous systems (e.g. CRM, billing)
  • Suggests Next Best Automations: dynamically displays relevant automations based on call context
  • Provides full execution visibility of executing automations
  • Enables capture of rep notes anytime during call that can be published to the system-of-record at the end of the call
  • Enables launching non-call automations for reps including Start-my-day & End-my-day

Additional Information

Additional Information

Dependencies

Ubuntu 22.4+ or Windows 10/11 (OS), Docker 19.03+, Docker Compose 1.27+

or

Windows Server 2016+ (OS), IIS, .Net Core 6.0+

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