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CX Productivity Kit
by Internal Labs
0
Solution
<100
Summary
Summary
The CX Productivity Kit enables deployment of a CX Companion as a unifying surface, providing contact center agents with intelligent automations, customer 360 data, and other agent-assist tools.
Overview
Overview
The UiPath CX Productivity Kit enhances contact center operations by enabling the deployment of the UiPath CX Companion. The Companion empowers agents with AI-enabled automation capabilities, allowing them to automate repetitive tasks and manual data entry. It integrates smoothly into the agent’s existing desktop environment, offering smart actions and intuitive features that simplify the desktop experience and require minimal training.
The Companion is designed to boost contact center agent productivity and accelerate the onboarding process, thereby improving customer satisfaction through efficient and intelligent automation.
Note: The kit is currently in Preview.
Features
Features
- Supports various form factors: embedded in agent workspace, Standalone floating sidebar, or an overlay in Salesforce Service Cloud
- Supports seamless CCaaS integration with Amazon Connect, and configurable to support other CCaaS platforms
- Enables easy context passing from host/IVR system
- Retrieves enterprise-wide customer context: customizable context gathering from heterogenous systems (e.g. CRM, billing)
- Suggests Next Best Automations: dynamically picks relevant automations based on call context
- Provides full execution visibility of executing automations
- Enables capture of agent notes anytime during call that is published to the customer record at the end of call
- Enables launching other automations for agents including Start-my-day & End-my-day
Additional Information
Additional Information
Dependencies
Ubuntu 22.4+ or Windows 10/11 (OS), Docker 19.03+, Docker Compose 1.27+
or
Windows Server 2016+ (OS), IIS, .Net Core 6.0+
Technical
Updated
October 22, 2024Works with
Studio: 23.4+
Tags
Application
Support
UiPath Community Support
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