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Summary
Summary
Overview
Overview
The U-Assist Aftercall (fka auMina Real Intent) leverages artificial intelligence (AI) and natural language processing (NLP) to reduce the time spent on agent after-call work to less than a minute with improved accuracy. U-Assist Aftercall allows businesses to obtain granular call insights and report summaries.
In this competitive market, understanding customers’ real needs and improving customer experiences is critical and leads to better customer brand loyalty. The U-Assist Aftercall helps you understand your customers better, automates after-call work, reduces average call handle time, and increases overall efficiencies. With U-Assist Aftercall, you can now augment agent capabilities by letting machines do the heavy lifting so humans can focus on what they do best—empathize with customers.
Features
Features
- Understand the interaction with powerful real-time speech analytics and natural language processing
- Improve agent handling time and agent experience by reducing after call work using automatic call summarization
- Allow agents to focus on the customer with real-time audio transcription capturing the conversation and taking notes, reducing call handle time for repeat callers that can also result in improved customer experience and satisfaction
- Increase consistency and improve business intelligence
Additional Information
Additional Information
Dependencies
Technical
Updated
29 Jul 2021Works with
Studio: 2019.10.1+
Tags
after-call work
agent assist
real time
summaries
disposition
Support
Email: infosec@uniphore.com
Link: https://www.uniphore.com/contact/https://www.uniphore.com/jduxnqfrs/eula-1/
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