MarketplaceListingsConnectorU-Assist Aftercall (fka auMina Real Intent)

U-Assist Aftercall (fka auMina Real Intent)

by Uniphore Software Systems

0

0

U-Assist Aftercall (fka auMina Real Intent)

by Uniphore Software Systems

0

Connector

0

carouselImage0

Overview

Overview

The U-Assist Aftercall (fka auMina Real Intent) leverages artificial intelligence (AI) and natural language processing (NLP) to reduce the time spent on agent after-call work to less than a minute with improved accuracy. U-Assist Aftercall allows businesses to obtain granular call insights and report summaries.

In this competitive market, understanding customers’ real needs and improving customer experiences is critical and leads to better customer brand loyalty. The U-Assist Aftercall helps you understand your customers better, automates after-call work, reduces average call handle time, and increases overall efficiencies. With U-Assist Aftercall, you can now augment agent capabilities by letting machines do the heavy lifting so humans can focus on what they do best—empathize with customers.

Features

Features

  • Understand the interaction with powerful real-time speech analytics and natural language processing
  • Improve agent handling time and agent experience by reducing after call work using automatic call summarization
  • Allow agents to focus on the customer with real-time audio transcription capturing the conversation and taking notes, reducing call handle time for repeat callers that can also result in improved customer experience and satisfaction
  • Increase consistency and improve business intelligence

Additional Information

Additional Information

Dependencies


Publisher

Uniphore Software Systems

Visit Publisher's Page

Trusted Source

Technical

Updated

29 Jul 2021

Works with

Studio: 2019.10.1+

Tags

after-call work
agent assist
real time
summaries
disposition

Support

Email: infosec@uniphore.com

Link: https://www.uniphore.com/contact/

https://www.uniphore.com/jduxnqfrs/eula-1/