MarketplaceListingsConnectorU-Assist Aftercall (fka auMina Real Intent)

U-Assist Aftercall (fka auMina Real Intent)

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Connector

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U-Assist Aftercall (fka auMina Real Intent)

Supported by Publisher
Connector

0 reviews

0


Summary

Drive real-time automation of repetitive agent tasks including after-call work summarization and call disposition.

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Overview

The U-Assist Aftercall (fka auMina Real Intent) leverages artificial intelligence (AI) and natural language processing (NLP) to reduce the time spent on agent after-call work to less than a minute with improved accuracy. U-Assist Aftercall allows businesses to obtain granular call insights and report summaries.

In this competitive market, understanding customers’ real needs and improving customer experiences is critical and leads to better customer brand loyalty. The U-Assist Aftercall helps you understand your customers better, automates after-call work, reduces average call handle time, and increases overall efficiencies. With U-Assist Aftercall, you can now augment agent capabilities by letting machines do the heavy lifting so humans can focus on what they do best—empathize with customers.

Benefits

  • Understand the interaction with powerful real-time speech analytics and natural language processing
  • Improve agent handling time and agent experience by reducing after call work using automatic call summarization
  • Allow agents to focus on the customer with real-time audio transcription capturing the conversation and taking notes, reducing call handle time for repeat callers that can also result in improved customer experience and satisfaction
  • Increase consistency and improve business intelligence

Published: 08 Jan 2020 | Updated: 08 Jan 2020


License

By clicking download you agree to the following license.


Runtime

.NET Framework


Tags

after-call work
agent assist
real time
summaries
disposition

Compatibility

Studio: 2019.10.1+


Dependencies

No dependencies.


Support

Email: infosec@uniphore.com

Link: https://www.uniphore.com/contact/

https://www.uniphore.com/jduxnqfrs/eula-1/

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