MarketplaceListingsSolutionXebia - Customer Service Mail Classification for Banks

Xebia - Customer Service Mail Classification for Banks

by Xebia

0

1

Xebia - Customer Service Mail Classification for Banks

by Xebia

0

Solution

1

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Overview

Overview

Overview

Regardless of the development of self-help channels, a huge extent of customers (institutional and retail) keeps on utilizing Emails as an essential channel for communication with banks. Most of these communications are identified with explain issues/inquiries on their account, account servicing requests or complaints, issues with payments.

Problem Statement

Manually processing emails is a time consuming process. Aside from automating activities that should be acted in customer relationship management (CRM) or document management systems, the classification of incoming emails can become a complex and frustrating process.

Solution

1. User will receive mails from different customers regarding different issues and inquiries.
2. The RPA BoT will fetch the customer's mail.
3. The fetched mails can be classified using Intelligent Based Automation (Machine Learning, NLP, AI Fabric).
4. Classified mails are assigned to individual users for further processing.

Features

Features


Additional Information

Additional Information

Dependencies


Publisher

Xebia

Visit Publisher's Page

Trusted Source

License

MIT

Technical

Updated

02 Feb 2021

Works with

UiPath Studio 2019.4+

Tags

Customer Request Classfication
Email Classification

Application

Microsoft Outlook

Support

UiPath Community Support

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