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Xebia - Customer Service Mail Classification for Banks
by Xebia
0
1
Xebia - Customer Service Mail Classification for Banks
by Xebia
0
Solution
1
Overview
Overview
Overview
Regardless of the development of self-help channels, a huge extent of customers (institutional and retail) keeps on utilizing Emails as an essential channel for communication with banks. Most of these communications are identified with explain issues/inquiries on their account, account servicing requests or complaints, issues with payments.
Problem Statement
Manually processing emails is a time consuming process. Aside from automating activities that should be acted in customer relationship management (CRM) or document management systems, the classification of incoming emails can become a complex and frustrating process.
Solution
1. User will receive mails from different customers regarding different issues and inquiries.
2. The RPA BoT will fetch the customer's mail.
3. The fetched mails can be classified using Intelligent Based Automation (Machine Learning, NLP, AI Fabric).
4. Classified mails are assigned to individual users for further processing.
Features
Features
Additional Information
Additional Information
Dependencies
License
MIT
Technical
Updated
02 Feb 2021Works with
UiPath Studio 2019.4+
Tags
Customer Request Classfication
Email Classification
Application
Microsoft Outlook
Support
UiPath Community Support
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