Xebia is a specialized global IT Consultancy and Services company, with an international network of passionate technologists and software craftsmen. Xebia provides cutting-edge software services &amp; consulting, IT products and learning solutions that make businesses work better, smarter and faster.We explores and creates new frontiers. Always one step ahead of what businesses need, we use latest technology trends to create solutions and build the future of our clients.We are organized in specialized centers of excellence across our offices in the Netherlands (HQ), USA, India, France and UAE. We employ over 1200 people worldwide and generate over $100 million in revenue. We are like-minded individuals who aim for authority in services of;<ul><li>Digital Strategy</li><li>Agile Consulting &amp; Transformations</li><li>DevOps</li><li>Big Data and Data Science</li><li>Cloud Infrastructures</li><li>Agile Software Development</li><li>Digital Assurance</li><li>Agile Software Security</li><li>Full Stack Development</li><li>Artificial Intelligence</li><li>Robotic Process Automation</li><li>User Experience Design&nbsp;&nbsp;</li><li>Blockchain</li></ul>Xebia works with several partners to explore, create and grow new frontiers in business together.<ul><li>UiPath</li><li>Microsoft</li><li>Cloudera</li><li>Atlassian</li><li>Qubole</li><li>GitHub</li><li>Google</li><li>Backbase</li><li>AWS</li><li>ServiceNow</li><li>Lightbend</li><li>XebiaLabs</li><li>Hortonworks</li><li>Qlik and others. </li></ul>Xebia started in 2001 as IT Architects in Open Source Technologies. Since then, its core has expanded to include many more areas and levels of technology expertise in new IT. We are a geographically distributed group of software evangelists whom Gartner and Forrester regularly nominate for excellence in solution delivery.Xebia work with many of world’s leading banks, strategy consulting firms, government organizations, retailers, airlines, media firms and help them succeed in all things technology!

Regardless of the development of self-help channels, a huge extent of customers (institutional and retail) keeps on utilizing Emails as an essential channel for communication with banks. Most of these communications are identified with explain issues/inquiries on their account, account servicing requests or complaints, issues with payments.

Manually processing emails is a time consuming process. Aside from automating activities that should be acted in customer relationship management (CRM) or document management systems, the classification of incoming emails can become a complex and frustrating process.

1. User will receive mails from different customers regarding different issues and inquiries.

2. The RPA BoT will fetch the customer's mail.

3. The fetched mails can be classified using Intelligent Based Automation (Machine Learning, NLP, AI Fabric).

4. Classified mails are assigned to individual users for further processing.

There is a number of important mails which are sent by customers to banks on a daily basis regarding their queries and issues, so it becomes very difficult for banks to classify the emails according to the queries.

This solution which will classify the customer emails accordingly.

MIT License Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the 'Software'), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED 'AS IS', WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Xebia - Customer Service Mail Classification for Banks

Xebia - Customer Service Mail Classification for Banks

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