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Zoho Desk Activity Package
by UiPath
0
Activity
<100
Summary
Summary
Zoho Desk enhances customer service and efficiency. Use the UiPath Connector to integrate Zoho Desk with UiPath for process automation.
Overview
Overview
Zoho Desk enhances customer service by improving agent efficiency and creating memorable customer experiences.
How It Works
To facilitate outbound automation between UiPath and Zoho Desk, the activities utilize the UiPath Connector for Zoho Desk to establish a secure, authenticated connection. Before starting your project, follow the Authentication Guide provided in the connector documentation to set up the connection.
Once established, this connection allows you to leverage Zoho Desk across all activities in the package.
Activities
- Search Contacts - Search contacts by email or account name.
- Search Accounts - Search accounts by account name.
- Search Tickets - Search for tickets using a search query.
- Create Ticket - Create a new ticket.
- Add Ticket Attachment - Attach file to a ticket.
- Search Products - Search products by product code.
- Search Tickets by Ticket Number - Retrieve ticket details by ticket number.
- Update Ticket - Update an existing ticket.
- Search Agents - Search agents by email.
- Search Departments - Search departments by search term.
- List All Records - List all records in Zoho Desk.
- Update Record - Update a record in Zoho Desk.
- Insert Record - Insert a new record in Zoho Desk.
- Get Record - Retrieve a record in Zoho Desk.
- Delete Record - Delete a record in Zoho Desk.
This activity package can be used with UiPath Studio versions 2023.10 and newer.
Features
Features
- Ticket Updated
- Update Record
- Create Ticket
- HTTP Request
- Search Agents
- Record Updated
- Delete Record
- Insert Record
- Search Accounts
- Record Created
- Update Ticket
- Search Tickets
- Ticket Closed
- Add Ticket Attachment
- Get Record
- Search Contacts
- Search Products
- Search Tickets by Ticket Number
- List All Records
- Search Departments
- Ticket Created
Additional Information
Additional Information
Dependencies
None
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