 is a **cloud-based IT Help Desk and service management solution** designed to streamline and simplify IT operations for organizations. With a comprehensive range of features, including a robust ticketing system, a user-friendly self-service portal, and an extensive knowledge-base, Freshservice **empowers businesses to efficiently manage incidents, assets, tickets, and more.**

  

To automate processes using Freshservice, establishing a secure connection with your Freshservice instance is the first step. Detailed instructions for authentication can be found on the , ensuring a seamless and secure integration with your Freshservice account. Once connected, you gain the ability to effectively **manage various aspects of your Freshservice data**, including incidents, assets, tickets, and more.

  

The Freshservice connector **supports events via polling**, allowing you to stay updated with real-time changes and updates in your Freshservice instance. Detailed information about the events supported for the Freshservice connector can be accessed on the , **enabling you to easily handle events and automate processes** based on the latest data in your Freshservice account.

  

With the Freshservice connection, **you can unlock the full potential** of  in , allowing you to seamlessly interact with your Freshservice data and automate a wide range of tasks. From executing create, read, update, and delete operations on your Freshservice objects, **the activity package provides a powerful toolkit** for building comprehensive automations that integrate seamlessly with your Freshservice instance.

  

The UiPath connector **is fully compatible with Freshservice v2 API**. To learn more about integrating UiPath with Freshservice, visit the , and access the comprehensive provider documentation for detailed information and instructions.

Freshservice is a cloud-based IT Help Desk and service management solution.

Freshservice, a leader in IT operations streamlining, offers a rich tapestry of features, including a robust ticketing system, a user-friendly self-service portal, and an extensive knowledge base. Take that efficiency to the next level with the UiPath Freshservice Connector. This Freshservice integrations open the doors to automation, allowing your organization to revolutionize the way IT processes are handled. No more manual hassles – the connector seamlessly brings together the best of both worlds, ensuring a smooth and efficient IT service management experience.

Revolutionize IT service management with the UiPath Freshservice connector. Enhance end-user satisfaction by transforming incident, asset, and ticket management.

Freshservice Integrations and Connector

Freshservice offers cloud-based IT help desk and service management software. Once connected, you gain control over incidents, assets, tickets and more.

### How It Works

To enable outbound automation between UiPath and Freshservice, these activities create a secure connection using the UiPath Connector for Freshservice. Follow the [Authentication Guide](https://docs.uipath.com/integration-service/automation-cloud/latest/user-guide/uipath-freshworks-freshservice-authentication) in the connector documentation before starting your initial project.

### Activities

- [Create Ticket](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshservice-create-ticket) - Create a ticket in Freshservice.
- [Get Ticket](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshservice-get-ticket) - Retrieve a ticket in Freshservice.
- [Update Ticket](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshservice-upsert-ticket) - Update a ticket in Freshservice.
- [List All Conversations](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshservice-list-all-conversations) - List all conversations in Freshservice.
- [Get Requester ID by Email](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshservice-get-requester-id-by-email) - Retrieves the ID of the requester based on email address.
- [Get Agent ID by Email](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshservice-get-agent-id-by-email) - Retrieves the ID of an agent based on email address.
- [Reply to a Ticket](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshservice-reply-to-ticket) - Create a reply for a ticket.
- [Search Tickets](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshservice-search-tickets) - Search tickets using a query.
- [Upload Attachments to Ticket](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshservice-upload-attachments-to-ticket) - Upload an attachment to a ticket.
- [Update Record](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshservice-update-record) - Update a record in Freshservice.
- [Delete Record](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshservice-delete-record) - Delete a record in Freshservice.
- [Get Record](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshservice-get-record) - Retrieve a record in Freshservice.
- [Insert Record](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshservice-insert-record) - Insert a record in Freshservice.
- [List All Records](https://docs.uipath.com/activities/other/latest/integration-service/uipath-freshworks-freshservice-list-all-records) - List all records in Freshservice.

Freshservice offers cloud-based IT help desk software. Manage incidents, assets, tickets and more with ease. Integrate UiPath for efficient automation workflows.

Boost Your IT Operations with Freshservice Integrations and Connector

Freshservice connector

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