Confiance is a global provider of business transformation solutions for commercial and government organizations. The company provides a comprehensive approach to Business and IT Transformation through process design and automation, IT planning & portfolio management and intelligent decision management with a combination of consulting, training and managed services that allows organizations to be more efficient, agile and improve service to customers and citizens. Confiance is recognized by its Global 5000 and government agency customers as a trusted partner that helps implement change in order to achieve business results. Confiance's customers span several key industries to include Merck, Pfizer, Shire Pharmaceuticals, DuPont, KraftHeinz, Bank of America, Freddie Mac, U.S. Army and Vodafone.

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The solution demonstrates the capabilities of using Amazon Alexa for Robotic Process Automation. It is an assistant to the company that communicates with customers using voice while all RPA commands are executed on the backend and are based on the users response.

Amazon Alexa will interface with the backend which currently is composed of Amazon Lex and Lambda, used for Text understanding and fulfillment respectively. Once the backend has gathered enough information about the users intentions then it sends a request to a NodeJs server that executes an UiPath xaml file.

Confiance Group – Amazon Alexa and RPA