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Chat conversations are fast-moving and unstructured, making it difficult to extract key takeaways or track follow-ups. Important decisions, promises, or unresolved questions often get lost in long transcripts, leading to missed actions and poor accountability. The Chat Transcript Summarizer addresses this by segmenting chat logs into sessions and analyzing speaker turns, timestamps, and conversation flow.

The agent identifies **intents, decisions, promises, and unresolved questions** within each session. It then generates a clear **summary** capturing the issue discussed, actions taken, and outcomes, alongside a structured task list for follow-up. By organizing chat conversations into summaries and tasks, teams can reduce manual note-taking, improve alignment, and ensure next steps are tracked consistently.

Converts live-chat to summary & next steps