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DRUID chatbot brings conversation capabilities to UiPath robots and adds cognitive services to DRUID chatbots.
We started from a POC idea in which we wanted to start RPA processes from Druid conversations and viceversa. Besides this, we needed to make sure that everything runs automated with no human intervention. Due to this requirement we started using UiPath Orchestrator queues to push and consume conversation business related information. When developing our sample RPA processes to be triggered from a conversation, we needed a way to send back to our Druid platform the required information for this trigger to happen. The idea of having a custom code activity emerged, including a REST client triggering an API call to the Druid Platform.
The conversations are configured with the Conversation Designer in DRUID platform. No code required. Chatting with the bots is possible in Intranet web pages (land bot page, Skype for business, Skype, Slack or even in Facebook).
The joint functionality of chatbots and RPA combined alleviates the burden experienced by the human workforce brought on by repetitive, mundane and low value admin driven tasks. It only seems natural for instant chat and Robotic Process Automation to come together in contributing towards the customer self-service and employee productivity revolution.