rapidMATION Intelligent Chatbot

Leverage the solution that combines Microsoft, K2, and UiPath’s best-of-breed technologies to provide new ways to interact directly with users, important data and key services.

Problem

Enterprise systems are highly complex and therefore not particularly user-friendly. Information is often siloed and users don't have quick access to the information they use most frequently. With proper integrations in place, chatbots can instantly access enterprise data sources to pull up information, or actions tasks, faster than any human agent could.

Solution

The rapidMATION Intelligent Chatbot solution weaves together market-leading technology from Microsoft, K2 and UiPath to provide an intelligent chatbot solution that facilitates conversational experiences with users, enabling them to ask questions, receive answers and complete tasks through natural dialogue.

For our Intelligent Chatbot we have built an UiPath Skill which means that we can start any UiPath process via natural language from our Intelligent Chatbot.

Get the most out of your Intelligent Chatbot

Knowledge Base

• A knowledge chatbot can be designed to provide information about virtually any topic.
• Its basic objective is always the same: find and return the information that the user has requested.

Handoff to Human

• Regardless of how much AI a chatbot possesses, there may still be times when it needs to hand off the conversation to a human being.
• The chatbot should recognize when it needs to hand off and provide the user with a clear, smooth transition.

Artificial Intelligence

• Add intelligence to the chatbot that ranges from understanding natural language, answering questions, hearing commands, performing translations or even performing searches across defined domains or on the web.
• Most importantly use AI to ensure that the chatbot continuously improves.

Custom Skills

• Use the K2 skill to assign tasks to humans and get the right task, to the right person at the right time or use the UiPath skill to automate mundane, repetitive tasks straight from the chatbot using natural language.

How It Works

Converse

• Users converse with a chatbot using text, interactive cards, and speech.
• A chatbot interaction can be a quick question and answer, or it can be a sophisticated conversation that intelligently provides access to services.

Action Tasks

• Chatbots can be used to shift simple, repetitive tasks that may no longer require direct human intervention.

Continually Improve

• Use active learning to ensure the chatbot continually learns and improves.

Summary

rapidMATION’s Intelligent Chatbot solution allows you to implement enterprise-grade conversational artificial intelligence experiences. Leverage the solution that combines Microsoft, K2, and UiPath’s best-of-breed technologies to provide new ways to interact directly with users, important data and key services.

About rapidMATION

rapidMATION are the intelligent automation gurus. We automate processes using both humans and software bots. Our specialties include Digital Process Automation (DPA), Robotic Process Automation (RPA), Artificial Intelligence (AI) and Chatbots.

Get the most out of your Intelligent Chatbot Knowledge Base A knowledge chatbot can be designed to provide information about virtually any topic. Its basic objective is always the same: find and return the information that the user has requested. Handoff to Human Regardless of how much AI a chatbot possesses, there may still be times when it needs to hand off the conversation to a human being. The chatbot should recognize when it needs to hand off and provide the user with a clear, smooth transition. Artificial Intelligence Add intelligence to the chatbot that ranges from understanding natural language, answering questions, hearing commands, performing translations or even performing searches across defined domains or on the web. Most importantly use AI to ensure that the chatbot continuously improves. Custom Skills Use the K2 skill to assign tasks to humans and get the right task, to the right person at the right time or use the UiPath skill to automate mundane, repetitive tasks straight from the chatbot using natural language.