0186d98f-4169-4dc8-9f0b-8491c22d648d.jpg

b4022545-835f-43d7-9833-294a26de114b.zip

At times, employees work within predefined shifts, and it may be necessary to calculate the next logical deadline for a task based on the shift hours. For example, if a shift runs from 8:00 AM to 1:00 PM and a case arrives at 12:00 PM with a 4-hour SLA, the deadline would extend to 11:00 AM the following day (1 hour completed on the current day and the remaining 3 hours starting from 8:00 AM the next day).

Currently, there is no built-in utility to perform this calculation. The attached script provides a solution by allowing you to configure shift timings and escalation hours in a settings file. It computes the appropriate deadline for cases while considering these configurations. This tool can also be applied to Action Center escalations, where forms need to be escalated or resolved within a defined time interval based on shift schedules.

The solution assumes holidays fall between Friday and Sunday by default, but this configuration can be modified to suit your requirements.

Shift Timing Utility allows you to define shift time and add the hours to get the next possible end time. 

cbe51c33-0f6f-4b44-a84b-10f6a6ea0012.png

MIT License Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the 'Software'), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED 'AS IS', WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Version	Release Date	Download Link
1.0.0	December 19, 2024
This is the first release