by Jade Global Inc.
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November 22, 2023Verification
Service Provider Verified
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Phone: +1 (416) 802-5863
Email: yogi.garg@jadeglobal.com
Link: https://www.jadeglobal.com/about-us/contact-us?referrer=www.jadeglobal.comP1 – Emergency - Interruption of multiple critical business service and service outage and multiple no. of key users affected which cannot bear delay Initial Response : 60 Mins. , Resolution/ Workaround: 4 Hours P2 – Urgent Interruption of at least one critical business service or loss of productivity for multiple key users or which cannot bear delay Initial Response: 90 Mins. , Resolution/ Workaround : 8 Hrs.