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Automated Customer Complaint Ticket Generation

Supported by Publisher

Silver Certified

Solution

2 reviews

Version:

Automated Customer Complaint Ticket Generation

Supported by Publisher

Silver Certified

Solution

2 reviews

Summary

The Process takes input from the user and updates the data into an Excel sheet (database) and Google forms, and sends a confirmation mail to the user

Overview

Automated Customer Complaint Ticket Generation Process makes the employee's job of data entry into multiple CRM systems faster and has an improved quality.

The process helps to fetch the previous complaint details of the given customer ID.

The employee can input the details to solve the complaint as to what is the solution recommended and as to the time it takes to solve it.

The employees can also edit or update the changes made with confirmation messages, so as to confirm the change of data.

The Error Handling is also ensured when the user enters an irrelevant data that cannot be processed.

Benefits

Published: 04 Jun 2020 | Updated: 17 Sep 2020

Novigo Solutions

Trusted Source

License

3-Clause BSD

Code Language

Visual Basic

Runtime

.NET Framework

Tags

CG2020

Complaint Generation

Ticket Generation with Email

Compatibility

Compatible with current and previous versions of UiPath Studio

Dependencies

UiPath.Credentials.Activities UiPath.Database.Activities UiPath.Excel.Activities UiPath.Form.Activities UiPath.Mail.Activities UiPath.System.Activities UiPath.UIAutomation.Activities

Documentation

Process_Configuration_Document.pdf

Automated_Customer_Complaint_Ticket_Generation_PDD.pdf

Automated_Customer_Complaint_Ticket_Generation_SDD.pdf

Support

Email: arpan.bangera@ext.novigosolutions.com

Link: https://www.novigosolutions.com/

Business Hours: Mon-Fri 9 AM to 6 PM IST; Response time: 1 business day (24 hours); Resolution time: 15 days

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