Novigo Solutions is an end-to-end IT Solutions provider, specialized in full cycle IT Services and platform solutions

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SOFTWARE ENGINEER

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**Automated Customer Complaint Ticket Generation** Process makes the employee's job of data entry into multiple CRM systems faster and has an improved quality.

  

The process helps to fetch the previous complaint details of the given customer ID.

  

The employee can input the details to solve the complaint as to what is the solution recommended and as to the time it takes to solve it.

  

The employees can also edit or update the changes made with confirmation messages, so as to confirm the change of data.

  

The Error Handling is also ensured when the user enters an irrelevant data that cannot be processed.

The Process takes input from the user and updates the data into an Excel sheet (database) and Google forms, and sends a confirmation mail to the user

Copyright (c). All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

3. Neither the name of the copyright holder nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS 'AS IS' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. 

Version	Release Date	Download Link
1.0.0	June 4, 2020
Initial Release.