_Humley provides a standout Cognitive Assistant for Enterprises looking to deploy a Natural Language experience for internal and external customers to access corporate information and services across multiple channels using speech and text._

_Humley’s solution also includes the ability to control UiPath RPA robots and their corresponding processes via natural language._

_Humley provides a powerful enterprise Cognitive Assistant which orchestrates best of breed AI technologies including our own AI and Machine Learning, to deliver a power, easy to deploy and manage brand assistant, capable of scaling with the enterprise needs, integrating into multiple services and providing multiple experiences from one platform. Technology Partner to both UiPath and two of the ‘big four’ global consulting firms as well as a growing number of smaller consulting firms._

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Marketing Manager

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**The Assistant Enables Users & IT Teams to:**

*   Create and log a ticket/incident
*   Check the status of tickets/incidents
*   Raise a service request
*   Check the status of a service request
*   Request software access & create an SFDC request
*   Reset passwords
*   Create virtual machines
*   Request VM documentation

**Transforming IT HelpDesk Experiences**

The IT HelpDesk Assistant is a ready to deploy multi-channel chat interface which combines the power of Conversational AI and UiPath bots to enable employees and IT support teams to perform key tasks, delivering time savings and improving experiences.

  

The Assistant eliminates the need for multiple emails, calls, logging into systems, and navigating lengthy guides and documentation through delivering information and actionability in one easy-to-use tool.

  

**How it Works**

During the course of a natural conversation, the Assistant utilises the latest Machine Learning and Natural Language Processing techniques to understand the true meaning and intent of a user's request. It then guides the user through a series of questions to securely gather the relevant information relating to the request, validates and then delivers this to a UiPath bot via an API for processing, triggering actions and updates within a wide variety of business systems. Delivering outcomes to the user within seconds. 

  

**Ready to Deploy IT HelpDesk Assistant, with Humley Recipes**

Humley’s Recipes mean that organisations can rapidly deploy solutions, with no coding or technical knowledge required. Delivering ROI, amazing user experiences, and efficiencies to processes within hours not weeks.

  

_All Recipes come with ready to use or customise:_

*   Prebuilt question sets, intents and flows
*   Training material and experiences
*   Integrations with UiPath bots
*   Integrations with IT systems via UiPath Bots (ServiceNow, Jira, Azure, Zendesk, and many more)

**Data Security**

All user information gathered by the Assistant is stored securely and is compliant with GDPR and data protection regulations.

The IT Helpdesk Assistant enables users to quickly find information & perform key tasks through an easy-to-use Conversational Assistant.

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MIT License Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the 'Software'), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED 'AS IS', WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Humley – IT HelpDesk Assistant