by Internal Labs
0
Studio Web Template
<100
Summary
Summary
Receive an email notification via Gmail when a high priority incident is created in ServiceNow, assign it to the corresponding department and notify the customer once the incident is resolved.
Overview
Overview
This template automates the process of receiving Gmail notifications whenever a high-priority incident is generated within the ServiceNow environment. This way, users can stay informed about critical incidents as they arise in ServiceNow.
Additionally, the automation:
By automating this process, you can increase your operational fluidity and promote effective incident management in areas like:
Features
Features