Products
Accelerators
Agent Catalog
Explore
Explore
Partner Solutions
Professional Services
Collections
Sign In
Products
Accelerators
Agent Catalog
Explore
Explore
Partner Solutions
Professional Services
Collections
Marketplace
Studio WebStudio Web TemplateNotify me on Outlook when a high priority incident is created in ServiceNow
Studio WebStudio Web TemplateNotify me on Outlook when a high priority incident is created in ServiceNow
Notify me on Outlook when a high priority incident is created in ServiceNow
by Internal Labs
0
Studio Web Template
136
Summary
Summary
Receive an email notification via Outlook when a high priority incident is created in ServiceNow, assign it to the corresponding department and notify the customer once the incident is resolved.
Overview
Overview
Automated High Priority Incident Management with ServiceNow Integration
Maximize efficiency and ensure prompt incident resolution with the help of automation. By leveraging this template, you can seamlessly receive real-time email notifications via Outlook whenever a high priority incident emerges in ServiceNow.
Real-time Email Notifications for Prompt Incident Resolution
This process includes:
- High Priority Incident Alert: Receive email notifications on your Outlook account as soon as a high priority incident is generated in ServiceNow.
- Intelligent Assignment: Assign incidents to the relevant department based on predefined criteria, reducing manual intervention and potential delays.
- Customer Notification: Automated communication ensures your customers are notified promptly of incident resolution, fostering transparency and customer satisfaction.
Features
Features
Key Features for Optimal Efficiency
Features:
Some of the key benefits that this template can bring are:
- Real-time Outlook Alerts
- Efficient Department Assignment
- Customer-Centric Communication
Similar Listings
