EmailTree provides an innovative solution for customer services and support teams to dramatically decrease the resolution time per email while solving complex customer requests and related tasks.

EmailTree AI comes as an end-to-end solution to increase email productivity, automate email composition and automatically solve complex tasks through Robot Process Automation (RPA) technologies. This means spending considerably less time and resources on customer requests while increasing customer satisfaction, customer retention and saving time allocated for more value-added activities.

EmailTree's clients reported important cost savings, process improvements, resources redeployment optimisation and drastically improved productivity. Moreover, the solution is in line with their digital transformation objectives towards improved customer service satisfaction and retention, efficient team management and sales increase.

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EmailTree AI comes as an end-to-end solution to increase email (text requests) productivity, automate email composition and automatically solve complex tasks through Robot Process Automation (RPA) technologies and/or API.

  

NLP/NLU, ML and RPA techniques are used to manage and generate emails for customer services and support teams. 

  

The different steps are email understanding, supervised and unsupervised learning, actions and tasks automation in databases. The knowledge built can also be used for different inputs (SMS, scan, chat, Facebook, speech to text).

  

EmailTree.ai is becoming AutomationTree.ai (multi type of texts requests, multi intents and inputs, automation using robots and API, tasks orchestration).

End-to-end solution to increase email productivity, trigger UiPath robots and automate email composition. This means spending considerably less time on emails and text requests, using the time saved for more value-added activities.

Reply to emails in seconds and trigger actions