We were founded in 2005 in a tiny apartment in Bucharest, Romania as DeskOver.

Fittingly, it was a customer who, in 2012, first saw the immense possibilities for us in the fledgling RPA market. Our desktop automation product launched in 2013. In 2015, we introduced our enterprise platform along with our new name.

Today, UiPath is the fastest-growing enterprise software company in history with scores of offices, thousands of employees, partnerships with the world’s best consulting and BPO firms, a 500,000-strong developer community, and 5MM+ robots at work in over 5,000 global enterprises.

Our mission is to deliver the leading Robotic Process Automation platform to our clients for an automation first mindset.

We build software robots that automate repetitive processes. Our software robots take on the tedious, mind-numbing work and free people to do the more stimulating, creative work worth doing.

But no matter how much we’ve grown, one thing hasn’t changed. We’re still building a company we love to work for

90 Activities and 5 wizards that allow you to do a very fast implementation for ServiceNow. 18K+ downloads.

The ServiceNow Activity package contains around 60 activities that allow you to perform various operations such as adding, deleting, updating, or getting (ADD, DELETE, UPDATE or GET) on different objects from ServiceNow like INCIDENT, USER, TASK, PROBLEM, CATALOG, KNOWLEDGE ARTICLE, GROUPS, ASSET, CHANGE. For the other objects in ServiceNow and for the custom ones, the package contains Add, Update and Delete activities that can be used without any restriction by name or structure.

Also, we provide activities that allow the user to upload and download files from the ServiceNow Platform.

the background automation is very fast, and the automation is safe because it’s totally independent of your web browsers and the ServiceNow layout.

90 Activities and 5 wizards that allow you to do a very fast implementation for ServiceNow

ServiceNow 用の高速実装を可能にする 60 のアクティビティと 3 つのウィザードのパッケージ

Senior RPA Developer

Visual Basic

This Connector will be very useful!In the Get Data Wizard, I'm able to query the incident table, but in the Information tab the Incident table does not appear in the drop down (as per your screenshots/videos). I tried typing Incident in the table drop down but it fails with message:"Requested URI does not represent any resource :/now/table/sn_grc_indicator/"Any suggestions?Thanks!

Hello i would liek to use your connector, but actually access to the documentation is not possible (an error occur when i click on the .docx) and it's not clear from ur video what i've to put in the endpoint, and other parms to connect. i'm doing it actually in Powershell without any issue, but would want to explore with you connector which seems great. Thx for your helpCédric

Hi,While testing ServiceNow connection,i am getting a valid connection output.But tables are not updated in GET DATA WIZARD activity.My requirement is to retrieve latest incidents from time to time and update them.Could you please help here.--Niharika

Hi,I tried a simple query with get data wizard : "SELECT&nbsp;sys_id FROM &nbsp;task WHERE 1=1 LIMIT 10" and i had 3 rows as result set.But if I search on snowwrinting "task.list" on the filter navigator (same user as RPA) i cannot see any row.In reverse, if I use the query "SELECT sys_id FROM x_custom_table WHERE 1=1 LIMIT 10" I have no data in uipath.If I search on snow wrinting "x_custom_table .list" on the filter navigator can see many records.what could be the problem?Thanks.

Hi Cristian.I am unable to access incidents from ServiceNow using this package.I had used 77 and 85 versions,but still I could nt get data/columns.I tried reaching you out in LinkedIn but it couldnt be done.Can we connect through email or any other source.

Hello Cristian!Is this only for older versions of UiPath? Any updates from newer versions. And, it's just a custom activity to be added no further costs etc. Thanks,Keiht

Hi,Is there centralized documentation for this package?e.g. how to change attachment upload to multipart/form-dataor how to create entries/incidents in tables different than incidents (I understand probably through custom objects) or list contents of such tables?or what table_number in "Add Attachment" activity stands for? I can see in the API Explorer table_name and table_sys_id are mandatory for example (and file_name for binary) but don't see table_numberCheers,Deyan

i want to store the service now tasks information (like user name,task details)with particular description and particular assigned group to an excel.so that from the excel i will trigger different work flow accordingly and after completion of the trigger i want to update the task in servicenow.Kindly help me out

Hi, I am trying to use your connector for ServiceNow, I can connect successfully using my credential in the "ServiceNow Application Scope" but when I try to get data using the "Get Data Wizard", no matter the command I type in, I get a pop up saying "Invalid Command" with a huge chunk of HTML code but no other error message. Do you have any idea why this is happening or where I should look to find the problem?

Hi,I am Unable to download Attachment from an Incident or u can say a list of Incident,Can anybody please tell me the step how to download attachment. As i tried to download I can fetch system Id ..but unable to fetch table_sysid or Attachment system Id..Please attach sample workflow or clear step by step procedureThanks in advance

In Last 2 minute u had not shown how to fetch Table sys_id from an incident ..i can get sys_id but how to fetch table sys_id.u had directly queried to a default table sys_id but not shown how to get those

Hi,I'm trying Authentication Production.As mentioned in doc I used get secure credential and I got User Credential and password credential. I set them on ServiceNow Application Scope but I had not "consumerkey production" and "consumer secret production". Only to try i set as user credential and pwd credential.Valid connection is true but when I try to get incident list ("SELECT sys_id FROM incident WHERE active=true LIMIT 1") I have error "User Not Authenticate".Can u pls clarify each step?tks

Hi Cristian, i tried many queries but i always get "Uset not Authenticated": can u please specify which activity to use when on doc you say "Get Secure Key" and "Get Secure Secret"? thanks again

Hi Cristian,First of all thanks for providing such a great component. It will be really useful in my case.&nbsp;I've few queries in getting the&nbsp;data from service now. Scenario is to filter the incidents where it is assigned from some team i.e.- assignment_group =xxx. Input must be a string. but I cannot pass it as string since type_reference is Ref[sys_user_group]. Same goes for assigned_to as well as company.Could you please let me know how to pass those values. Thanks.

Issue with test connection in servicenow application scope.is it mandatory to give consume key and consumer secret in Authentication design property?i don't see you have given this values in the video.i am getting the below error .check your instance is not in hibernate mode.System.Net.Http.HttpRequestException: An error occurred while sending&nbsp;i am using my production username and password.and i am able to do the activity in servicenow in browser.but in uipath test connection is failing.

Hi Cristian,Thanks for sharing the video. I've tried to replicate the steps shown in the video to get the assignment_group value. Still i'm not getting any value. If name is a single word, then i'm getting the data (say name= 'xxx') but if it has more than one word(say name='xxx yyy'), i'm not getting any data. I tried with LIKE command&nbsp;also it didn't work. Could you please help me on this. Thanks.

Hi Cristian,The Servicenow connector very good.i have a small requirement i.e i need to get data from servicenow request like how we are fetching data from incidents,tasks, problems etc in the same way i need to get data from servicenow request. is this possible using this servicenow connector? if yes please guide me through this.i have tried get data wizards. but it is showing me an error stating as: {"error":{"detail":null,"message":"Invalid table request"},"status":"failure"}

Hi Cristian, Service-now connector is really doing great and for the previous question the video link you sent was really helpful. And Now i am trying to use Existing Connection in service-Now Scope but unable to do it and it is showing some validation errors.Can you please share a video or any information about how to use the existing connection.

hi cristian,How to use add attachment activity in servicenow?..can you give me some sample for this activity?

hi cristianstill i could not able to attach my files into incident.given-file name,table sys id from my add incident activity,table name-'incident'.but still i cannot

Hi Cristian,I am not able to publish the workflow to Orchestrator which has ServiceNow Connector in it but i am able to run the process in the studio and successfully executing it. But when i publish the workflow to Orchestrator,it is throwing some validations errors i.e "uipathTeam.servicenow.servicenow.property not defined". Kindly Advise me on this. Regards Vivek Gosai

HiCould you please help me in creating child incidents.

Hello Christian,great tool, as I wrote in review. Just one heads-up. For our case, get task list activity is outputting only not yet closed tasks and Get Data Native is not outputting datatable. For Get Task List there might be a kind of boolean variable to output also closed tasks. But it might be rather problem somewhere between chair and keyboard. :-) Anyway, thanks! :)

Is there any instructions on how to connect this to SNOW, what is needed for the Rest API access?

Hello,I noticed when I tried to save the username and password in a string variable I am not able to connect to my servicenow instance and when I hardcode it into the field it does. Can we not store username and password values in variables?

Hi Cristian,thanks for the Videos how to connect to ServiceNow via UIPathI did the same as you described in the demo, I am trying to add a custom Object activity to ServiceNow to create a new record on a ServiceNow custom Table.it is working with using Add Custom Object and adding Parameters as String but it is not working with adding the variables that I have to this Parameter.How can I pass Dynamic Variables instead of Static String Text to this "Add Custom Object" Activity?Tx iAElias

I am trying to use variables with the UIPath Studio and not via the wizard command but I added the variable under the wizard as I do not know where elsewhere.When I run this with variable I get this{"error":{"detail":"Cannot decode: java.io.StringReader@7e03bb","message":"Exception while reading request"},"status":"failure"}Please tell me where to put my variables on this activity to create a record in ServiceNow?

Unfortunately I dont see any link refering to a Video you are sharing?or you mean the Video on that article? as I dont see where you use variables for the Group ID and User ID.Can you please share the link of that Video you mean to? thank youElias

How can I update a variable on a requested item? I can use the 'Update Custom Object' with the generic fields, but I cant get the variables because they live in a separate table. Any ideas on how I can accomplish?

Can we write Joins in the Get Data Wizard activity?

Hi Cristian, Hope you are doing well. First of all I must say this is fantastic tool to get or post information in SNOW. :)I would like to know how can we pass multiple filter conditions for a tabular value. For example, I wish to get data from 2 assignment groups. I used below code: WHERE&nbsp;assignment_group='de76216d0f7aa3c05c70355be1050e56'If I want to add anothor group for this condition, do I need to use 'AND' ? because it is not working for me. :(

Hi Chris,i am trying to 'Test Connection' but received this error message. Am i missing something? System.Net.Http.HttpRequestException: An error occurred while sending the request. ---&gt; System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---&gt; System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.

Hi Cristian, I am noticing when there is a invalid connection error the output of the Valid Connection Boolean variable does not return false. I cam trying to write a try catch for if the connection is invalid. How can I do this?

Hi Cristian,I'm facing issues trying to use the activities. I am able to connect to service now instance (connection test is successful), but when I try to run example command from Get Data Wizard, I get this error: Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing valueI found forum topic with the same issue, but unanswered: <a href="https://forum.uipath.com/t/uipath-servicenow-integration-issue/162093" target="_blank">https://forum.uipath.com/t/uipath-servicenow-integration-issue/162093</a>

Updating TASK variablesHello Cristian,I would like to ask, related to post by Brad Sterling, can you please provide example how exactly should input to Send JSON to Table look like? Below you can find JSON output from Get Data SQL JSON. We would like to update "value" from "A" to for example "13". We tried several ways, but no success.Output from Get Data SQL JSON:{"result":[{"sys_id":"ad95ad2adb5a8890d42fa0ae859619f6","value":"A"}]}Thank you in advance.Ladislav

Hi Cristian, Thanks for creating this package. Extremely helpful. Im having issues getting the vaules from variables in a task. eg. User completes a request for a mobile phone in ServiceNow. Once approved, an RITM opens with 2x SCTASK ("Add User to MDM" &amp; "Deliver mobile device") Id like to automate the "Add User to MDM" task, but to do this i need the variables that the User entered in the form. any help would be greatly appreciated. Thanks,Chris

Hi Cristian, I am having issues connecting to SNOW production. I am trying to get Task Data. I have entered the consumer key, consumer secret, username and password set up for prod, but when I run the command I get this: "System.FormatException: The format of value '&lt;null&gt;' is invalid" error message. Is this an error with the API call? How can I fix this?

If i give servicenow URL as the host name, it doesnt say test connection succesful rather says hibernate error. While, if i give along with host/incident_list.do , it says test connection succesful. What is the right way of giving the servicenow instance URL

Hi, can i use something, like "sort" in function: "get data wizard"?

I'm taking event, from Salesforce and i want to grab the newest added item.

Does it support waking up instances on developer.servicenow.com?

I am using the Add Attachment Activity from this connector. I am trying to add a Image to the Previously created Incident. I have provided the FilePath,TableName and SysID. The Image is  getting attached to the INCIDENT.However  the response string is not as expected.

"link": "https://***.service-now.com/api/now/attachmentincident/e298bb551b099c10df39bbb21a4bcbef",

"value": "e298bb551b099c10df39bbb21a4bcbef"

"sys_id": "f8c933511b499c10df39bbb21a4bcbff",

"download_link": "https://*****.service-now.com/api/now/attachment/f8c933511b499c10df39bbb21a4bcbff/file",

"table_sys_id": "e298bb551b099c10df39bbb21a4bcbef",

"hash": "94a20112ac65c63cc8b815356a01e11b185d7a3a91c626f2c2a2ab6edd73ab3e",

Response string  from the add attachment activity: {"result":{"sys_id":"4b81b8391b0dd850df39bbb21a4bcbc9","sys_domain":{"link":"https://*****.service-now.com//api/now/table/sys_user_group/global","value":"global"}}}

Anybody knows how to create a request (RITM) in sc_req_item table or which of the Connector's activities is designed to do that?

Is this package available in UiPath Studio packages, if yes how do I locate it as i didn't find on search in packages, and also would like to know if we can download the attachments of incidents/problems instances and also want to know if we can read last three comments/work notes entered in incident/problem instances.

Finally, do we need to do OAuth setup to work with Service Now here, can't we work without setting up OAuth?

I'm using UiPath Studio 19.10.4 version and unable to find your package on search in manage packages. Please advise how can i use your package.

I was thinking if we can replicate a report by using a SQL Wizard and have all the JOINS put in place.  I tried but seems JOINS don't work.  Can you please elaborate.

I am trying to access the report that we created, so is there any better way of accesing the report, We have schedule the report, however I don't want another point of BOT failure (outlook), so can I select the report directly or by SQL statement.

I am having a hard time to create a Generic Service request, can you please help how should I create a request basically an RITM Request.

I am using multiple things, I tried to use "ServiceAPI" activities but didn't got any success, I even tried Custom Objects, I am getting an error as Invalid Command.

Are there any mandatory Paramenters that I am missing, can you share an example so that I can have a look and try to replicate it.

In service now, I am able to add servicenow scope and test the connection it is working fine.But when I tried to 'add incident' by having parameters such as 'number,state.priority,short_description' using the 'parameters wizard'. To check the command I clicked the 'Run Command' option. It showed the below error.

{"number":"INC0001","state":"7","priority":"1","short_description":"UAT Environment is not working"}

I'm trying to do a query with to get the sys_id from sys_user using as a parameter the 'first_name', 'last_name', or the 'name' itself.  But, every time a parameter has a space, the query returns nothing. I tried with LIKE using %% but the result is the same.

Thanks for producing this connector. It's really user friendly. I discovered that the Get Data Wizard SQL doesn't like spaces, but if you insert a %20 for the space, it will work. (i.e. 'West Park' returns no data, but 'West%20Park' returns the right data). Not sure if that's a 'bug' or a 'feature' hope it helps as you continue to work on this and let me know if you intend to change it? Thanks again. 

Hello, we are using Get Variables activity from ServiceNow connector. We need to get info depending on one number. We have a datable with multiples numbers. We loop this DataTable with numbers and in every pass we use Get Variables passing number by input parameter. The first loop run well and we can get de Datatable expected, but the second loop through this error:

@"System.ArgumentException: An item with the same key has already been added.

   at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)

   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)

   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value)

at UiPathTeam.ServiceNow.CmdRestAPI.<ExecuteAsync>d__63.MoveNext()"

Great tool for SNOW without clicks activities - Component contains many activities to obtain data from ServiceNow (SNOW) via REST API. We have used it so far with Password and UserName and tried to pull data from several tables. Big advantage is to see result without necessity to run script and opportunity to provide sys_id or number in Information tab and to see what fields you can use in SQL alike Command tab.
For me, although, Get Task List activity is giving only tasks with active=true. We used it in automation of activities done for closed tasks (downloading attachments and attaching them in SAP documents). Not sure, if this is possible, but in the future versions in Properties might be  We have used Get Data Native activity, but still, outcome is not in data table, only in ResponseJSON.
When SNOW is about to be automate, I strongly recommend this connector. We previously used SNOW User Interface (internet explorer), bad idea to automate SNOW via this option.


So far the best and yet very powerful connector for servicenow I have used. It has all the feature one would use via UI. 

Until now all the SQL commands and Get Data Wizard Design returned only the active elements from ServiceNow. This update removes this limitation.

Upload file without Admin Rights. Remove all the limitation on how long is the description field.

Fix issue on Service Catalogs activities.

Add new 20 activities for Service Catalog API that will help you to work Catalogs, Category, Items, and Cart.

New dedicated activities for RITM. Update for Send Raw commands. 

Fix a connection bug from version 1.0.0.280. Please avoid version 1.0.0.280.

https://www.youtube.com/watch?v=A9MuhCMmlFM

Connector for ServiceNow

Connector for ServiceNow

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