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Efficient Incident Resolution with ServiceNow and Microsoft Outlook 365 Integrations
Transform your incident management with ServiceNow and Microsoft Outlook 365 integration with UiPath. Automate high-priority incident alerts, intelligently assign tasks, and ensure customer notifications—all seamlessly integrated. Experience operational harmony where UiPath orchestrates, ServiceNow resolves, and Outlook 365 communicates. Elevate efficiency, reduce manual intervention, and enhance customer satisfaction. Discover the power of unified solutions for a streamlined, future-ready enterprise.
Integration Connectors
Connectors are used to integrate with third-party services. You can enable or disable connectors as needed.
Microsoft Outlook 365
A cloud-based version of Microsoft's email, calendar, and contact management program. Automate repetitive or time-intensive tasks like email sorting/funneling, report generation, and event creation. (.NET 5.0)
ServiceNow
ServiceNow is a cloud-based service platform for managing enterprise workflows.
Explore Studio Web templates
Quickly start in Studio Web as your Web based automation canvas and build and test Cross-platform automations across online apps and services.
| Template | Apps | Used in | ||
|---|---|---|---|---|
 | Forward Outlook emails to another account and move folders When a new Outlook email is received, forward it to another account and move it to a different folder. |  | 165 automations | |
| Notify me on Outlook when a high priority incident is created in ServiceNow Receive an email notification via Outlook when a high priority incident is created in ServiceNow, assign it to the corresponding department and notify the customer once the incident is resolved. |   | 136 automations | |
| Customer onboarding with Salesforce and ServiceNow using OpenAI When an opportunity is won in Salesforce, create an onboarding ticket in ServiceNow and inform the team over Slack. |   | <100 automations | |
| Notify me on Gmail when a high priority incident is created in ServiceNow Receive an email notification via Gmail when a high priority incident is created in ServiceNow, assign it to the corresponding department and notify the customer once the incident is resolved. |  | <100 automations | |
| Download files from a new email containing web URLs and upload them to OneDrive Download files based on URLs found in an Outlook email and upload the target file to a specified OneDrive location. |  | <100 automations | |
| Log Outlook emails to an Excel workbook Use Excel to track everything sent to your Outlook inbox. The workbook will be structured with columns Subject, Sender, Received Date and Body Preview. |  | <100 automations | |
| Customer onboarding with Salesforce and ServiceNow using Azure OpenAI When an opportunity is won in Salesforce, create an onboarding ticket in ServiceNow and inform the team over Slack with a summary generated in Azure OpenAI. | | <100 automations | |
| Create Holidays Calendar Events from Excel Create a holiday calendar from an Excel file. If the file is not found, a template is created. |  | <100 automations |
Start from activities and triggers
Experience a quick start with Studio Web's activities and triggers to expedite your automation time-to-value.
Move Email to a New Folder
Email Received containing a URL
Upload the downloaded file to OneDrive
Email Received containing a URL
Explore Studio Desktop listings
Tap into Studio's ecosystem for diverse activities, powering use cases from data extraction to IT automation, all within your desktop application.
| Listing | Apps | Downloads | ||
|---|---|---|---|---|
 | ServiceNow Activity Pack 90 Activities and 5 wizards that allow you to do a very fast implementation for ServiceNow | | 20598 | |
| ServiceNow Add native integration to ServiceNow with UiPath Studio Activities. | 1619 | ||
| Sofigate - ServiceNow Activity Pack for UiPath ServiceNow Activity Pack for UiPath bridges the gap in Service Management by uniting UiPath and ServiceNow, world’s best SaaS based Service Management platform and market leader in the ITSM | | 229 | |
| UiPath Mail Activities The Mail Activities package is designed to facilitate the automation of mail-related tasks. Activities are available for different protocols and applications. | 119 | ||
| ServiceNow A cloud-based service platform for managing enterprise workflows. After connecting, optimize and automate IT, HR, and customer experience workflows. | | <100 | |
| ServiceNow Activity Package Boost productivity with ServiceNow digital workflows and UiPath integration. Manage records using the UiPath activity package. | <100 | ||
 | Incident Management App Template for ServiceNow Use your ServiceNow data to analyze your Incident Management process. | | <100 | |
 | ITSM User Provisioning A user provisioning and authorization management solution accelerator which integrates with every back end, helping to break through the complexity of a heterogeneous tech stack. |    | 352 |
Explore Collections to get inspired
Don't know where to start from? Dive into our curated collections. They're your stepping stones to innovative automation projects.
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